Note about my Reviews

Dear Authors: The reviews in this blog are only personal opinions. I have absolutely no background in literature, writing or reviewing. I am a Librarian (actually a Library Technician for those who care OR know the difference) with a love for a good story. The opinions in the reviews are ONLY my OPINIONS. I am not commenting on the writers ability since well -- I am not a writer and never will be. If you are the author of any of the books reviewed here, my opinion is just that and not a judgment against you!

Tuesday, December 27, 2016

Rapid Fire Review: Unselling by Scott Stratten

UnSelling: The New Customer ExperienceUnSelling: The New Customer Experience by Scott Stratten
My rating: 5 of 5 stars

Informative,on point and charmingly funny. A book that I really believe could make a difference to companies everywhere. Fantastic pieces of advice being that if you create good products/services , don't be an asshole, hire competent people and treat them well -- you will succeed. Thoroughly enjoyed and learned a lot and will be picking up copies of his other books. Some other random thoughts while I drink wine and type up this review. I have never heard Social Media described in terms of donuts, but damn, it totally makes sense. The Chapter about publishing was interesting as I now get the point of pre-orders in terms of placement on Bestsellers lists. Rather amazed that after working for Chapters for 5 years and book blogging for at least 8, I didn't understand this. I was a little disappointed of the mentions of Barnes and Noble and Amazon, but no mention of Indigo. Sent the book info to one of my favourite people, Jeremy -- and I hope it was interesting and helpful for him as well. There is also a chapter that compares Westjet and Air Canada. Westjet just hired me and the chapter made me feel that I chose the right company to apply for. Oh yeah and they mentioned Forty Creek, so I decided to try some and it was good. But umm I am a wine girl and not used to stronger liquor -- sorry honey for falling asleep while watching Quantico with you -- it wasn't me -- it was the whiskey.

Favourite Quotes/Passage

"Knowledge plus passion for product and/or service equals profit."

"Hire for passion and treat employees with value and respect - that way when you get what you pay for , you'll be getting awesome work, instead of a whole lot of nothing."



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