My rating: 3 of 5 stars
Figured my last book of the year had to be about the company that I was just hired for and start working for them in the new year. Fascinating story and obviously well researched. I did find reading it at times to be a bit of a challenge as it jumps around a bit and some of the writing is stilted. That being said it did make me feel inspired to start working for them. They seem to be a company that truly understands that to make a company successful and make your customers happy, you hire the right people and you stand behind them and treat them well. Author does a great job at explaining PACT and how it was a fabulous solution about the problems of Unions (FYI I am a huge oppressor to Unions after having to work in a Union environment for 9 years) Unions do nothing really to help out employees and it often leads to only employees doing the bare minimum instead of inspiring them to be the best they can be. Also impressed with what the company does to help those who are scared of flying. Good background information on an inspired company.
"If you look after the employees, your guests are looked after, and if you look after your guests, you look after your shareholders. It's a pretty simple formula."
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